-Refund Policy



  • The order that have not been delivered shall be allowed with full refund but no refund would be eligible for completed orders as advertised in the website. (As this is an organic promotion results and the reach may vary from each artists).
  • we allow full/partial refund for orders that are not similar to the customer’s request. But the customer should provide valid proof to us within 7 days from the date that the order is completed.
  • please send us an email at : support@soundonheat.com or soundonheat@gmail.com, for us to convey your feedbacks and reviews. We would respond you within 3 business days. .
  • we suppose customer’s feedback as a higher accomplishment of our business to enhance and measure the quality of our products and services.



  • It is not a complicated issue. You can simply claim your refund by,

sending us an email at : soundonheat@gmail.com. or; support@soundonheat.com

call or text us at customer care Whatsapp number(203)632-9329

  • But the customer has to wait until the promotion process period would be ended before requesting refund. It is maximum 4-5 days from purchase date.
  • To complete refund, it takes about 2-7 working days from the date of confirmation of refund.



  • Credit/Debit card – your refund will ho back to the same card you purchased on.
  • PayPal – It will be debited into the PayPal accound you purchased on.



  • If you have any questions concerning our return policy, please contact us at: – soundonheat@gmail.com