Refund Policy
- The order that has not been delivered shall be allowed with full refund but no refund would be eligible for completed orders as advertised in the website. (As this is an organic promotion result and the reach may vary from each artist).
- we allow full/partial refund for orders that are not similar to the customer’s request. But the customer should provide valid proof to us within 7 days from the date that the order is completed.
- Please send us an email at : support@soundonheat.com or soundonheat@gmail.com, for us to convey your feedback and reviews. We would respond to you within 3 business days. .
- We suppose customer feedback is a higher accomplishment of our business to enhance and measure the quality of our products and services.
HOW CAN YOU CLAIM REFUND?
- It is not a complicated issue. You can simply claim your refund by,
sending us an email at : soundonheat@gmail.com. or; support@soundonheat.com
call or text us at customer care WhatsApp number – (203)632-9329
- But the customer has to wait until the promotion process period ends before requesting a refund. It is maximum 4-5 days from purchase date.
- To complete a refund, it takes about 2-7 working days from the date of confirmation of refund.
METHOD OF REFUND
- Credit/Debit card – your refund will go back to the same card you purchased on.
- PayPal – It will be debited into the PayPal account you purchased on.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: – soundonheat@gmail.com